Redeeming SMC Points
They should inform you that they will be paying by redeeming SMC Points. Once a User redeems a selected amount of SMC Points, a screen will appear confir...
Tue, 19 Oct, 2021 at 2:09 PM
All redemptions of SMC Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the custom...
Tue, 19 Oct, 2021 at 2:09 PM
The payment for the SMC Points you’ve accumulated will be made to your bank account in cash, via the Tipalti portal you’ve registered to in your onboardi...
Tue, 19 Oct, 2021 at 2:09 PM
Make sure the customer shows you or your staff member the confirmation screen on their phone. In addition, you will receive an email immediately upon red...
Tue, 19 Oct, 2021 at 2:09 PM
During your onboarding process, your Choose Local San Mateo County representative likely guided you through the process of configuring your POS. In most ...
Tue, 19 Oct, 2021 at 2:10 PM
Yes. Redemption of SMC Points in your business requires a receipt from you to your customer because an exchange of goods was made between you and your cu...
Tue, 19 Oct, 2021 at 2:10 PM
No, a customer can currently use SMC Points only in the store itself.
Tue, 19 Oct, 2021 at 2:10 PM
There may be laws limiting the use of SMC Points to purchase certain goods, like alcohol, tobacco, lottery and pharmaceuticals. The County of San Mateo m...
Tue, 19 Oct, 2021 at 2:10 PM
In this case, the customer can reach out to Choose Local San Mateo County’s support team at [email protected].
Tue, 19 Oct, 2021 at 2:10 PM
Each time a redemption of SMC Points is made in your business, you’ll receive a confirmation email with the amount you’ve received for that transaction a...
Tue, 19 Oct, 2021 at 2:10 PM