All redemptions of SMC Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the customer. If your customer wants to return purchased goods and get a refund, you can cancel the transaction, but your customer’s SMC Points will not be returned to their account. Since the payment has been made and you will get your dollar payment, you may choose to refund the customer in cash. Please note that the County of San Mateo is not responsible for crediting or debiting SMC Points to the customer’s account or yours in connection with such a cancellation.